1. We offer 24×7 support
Time is money. You can’t afford downtime. We understand that a network emergency can happen anytime. We offer unlimited support 24×7 to mitigate network and server problems before they negatively affect your business. We work with clients to develop customized Help Desk Support and network monitoring agreements to meet any business’ budget and unique needs. Contact us to arrange comprehensive Help Desk support for your company.
- Immediate, after-hours emergency support is available to our Managed Services clients and clients who have a contract with us for comprehensive Help Desk support. This includes nights and weekends.
- Live technical support is available for all other clients during normal business hours (Monday through Friday, 8:30 am – 5:00 pm).
2. We can handle any problem and any client
We pride ourselves on our ability to provided customized IT solutions for all size businesses. No client is too big or too small. No issue is to big or too small. Whether it is deciphering an error message or configuring a new network from the ground up, you can trust us to provide the highest-level of support.
3. Our staff is qualified and experienced
When you work with ACE IT Solutions, you get over 25 years of technical knowledge and experience. We stay up to date with the latest technologies and know how to use emerging technologies to enhance your business and increase productivity.
4. We can customize IT solutions specifically for your business
We realize that each business is different. A one-size-fits-all approach doesn’t work in today’s business environment. We take into account your business’ direction and goals and design an IT structure to support them as your business grows.
5. We speak your language
Technical jargon can be confusing and overwhelming, especially in the midst of a computer emergency. You want straight talk. We provide answers in plain English so you can understand your options and make a well-informed decision.
6. We guarantee a solution to your problem
We take all necessary steps to make sure we thoroughly understand your problem and draw on our arsenal of knowledge and years of experience to solve it.
7. We provide cost-effective services
We strive to provide the most cost-effective IT solutions possible. When we quote a price for our services, we honor that price. We know you don’t like surprises.
8. We won’t interfere with normal business activity
We work with you to coordinate a time for system maintenance that won’t interrupt your normal business activities.
9. We provide peace of mind
When you work with ACE IT Solutions as your IT partner, you are working with a company that shares your success. Your IT systems shouldn’t be a source of stress. As your partner in IT, we provide reliable support and solutions so you can focus on growing and managing your business.
10. We are 100% committed to client care
We are completely committed to delivering the highest caliber of client care and response time to all of our customers. We understand that your success is our success.
Contact us to discuss how a partnership with ACE IT Solutions can make your business stronger.