As countries, states, and cities begin to lift restrictions, and businesses slowly open their doors, the time to plan for what will be the ‘new normal’ in the office is now. This checklist can be used to jumpstart your plans to reopen and help you prepare to return to the office.

You and your employees should not expect the office to be the same as before. The new normal is, and will be, different for the foreseeable future.

Establish an open line of communication with staff

Create a cadenced stream of communication with your employees and ensure they understand the channels available to them should they have questions or concerns.

Establish an ongoing “Work From Home” policy

This will help to ensure your office isn’t overly crowded and will help employees who still need to be at home feel comfortable doing so.

Evaluate technology deployed during the crisis

Look at all technology deployed and determine what worked and what fell short. Examples may include new Office 365 licenses, Zoom, new laptops, etc.

Examine key vendors used to run your business

Identify any vendor that was not able to hit their SLAs, and determine the cause. Pay close attention to critical vendors and how they performed during the crisis.

Audit all tech being used by remote workers

Determine if the tech is appropriate, secure, and is sufficient to enable optimal productivity.

Run an audit on any workstations in the office

This will help you determine if the workstations are properly patched with the latest OS and other critical updates. Leverage your RMM tool to deliver the proper patches.

Take a closer look at the use of personal computers

Document employees who used their own PCs to work from home and develop a plan to ensure the ongoing use of personal devices complies with your security standards.

Catalog items that were removed from the office

Protect your business and intellectual property by ensuring any devices, technology, files, contracts, customer lists, etc. are returned to the office.

Conduct a gap analysis

Document the technology gaps that were exposed during the crisis and create a plan to address them.

Review your Disaster Recovery and Business Continuity plans

Utilize lessons learned to update your plan. What worked well? What could be improved? Were you able to easily transition from the office to working from home? Think through these questions as you update your plan.

Plan regular Disaster Recovery and Business Continuity testing

This should be a routine part of your business. But given this recent crisis, regular Disaster Recovery and Business Continuity testing will be even more crucial moving forward.

Plan for the future

Create a plan should your office need to close again. Consider developing a grab-and-go approach for “Work From Home”.

Create a reclosure plan

Ensure you have a plan in place in the event an employee in the office shows symptoms or tests positive for COVID-19, or if officials close non-essential businesses again.

Schedule a review of your current state

Expect your business to be different than it was a few months ago. As your trusted advisor, we want to evaluate where you are, to ensure you get where you want to go. Contact us to schedule a time to sit down and meet with us to review and document the lessons learned during this crisis.

Contact ACE IT Solutions at or at 646.558.5575 to schedule a “Return to the Office” assessment. 

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