How to Access Our Help Desk

You must be a registered ACE IT Solutions client in order to receive technical assistance.
To become a client please contact our sales team.

ACE IT Solutions is committed to providing the highest-level of support to all of
our clients.

ACE IT Solutions Clients

ACE IT Solutions’ customers who currently subscribe to our Managed Services and
comprehensive 24×7 unlimited Help Desk support, call this number: 866-256-1102

For customers who do not subscribe to our premium 24×7 Unlimited Help Desk support:

Technical support is available during normal business hours (Monday through Friday, 8:30 am – 5:00 pm). Please call
646-558-5575 or email support@aceits.net. We will make every effort to identify and remediate issues on an as-needed, pay-per-use basis. Support calls and email received after business hours will be returned during normal business hours.

Interested in ACE IT Solutions 24×7 Unlimited Support?

Help Desk support agreements can be tailored to fit your business’ needs and budget.

Immediate, after-hours emergency support is available to our
Managed Services clients and clients who have a contract with us for comprehensive
Help Desk support. This includes nights and weekends.

Customers interested in upgrading to unlimited access to our 24×7 Help Desk, please
fill out this form and a representative from ACE IT Solutions will contact you during
regular business hours.