Drawing on our extensive knowledge of IT, we perform a thorough site assessment, take a look at your current environment, identify specific pain points, and evaluate how they can be mitigated. During the assessment we make every effort to thoroughly understand your business’ long-term goals as well as its day-to-day operations. If there’s an area we think we can improve, we’ll work up recommendations and give you solid reasons why they’ll make your system more efficient and productive, and what it will cost to implement those recommendations.
We will review our assessment report with you to make sure you understand our recommendations. Our assessment and recommendations will be documented and provided as a written report so you can review our findings at your convenience and refer to them as needed.
We implement best practices by performing regular maintenance to ensure your network is running efficiently. Proper network maintenance maximizes your system’s uptime. Addressing an exposure before it becomes an interruption will save your business time and money.
When you do have a problem, call us us immediately. As your IT partner, we provide unlimited 24×7 help desk support. We will assess the problem and decide the best way to solve it. In many cases we are able to diagnose and solve issues remotely, saving the delay, inconvenience, and costs associated with dispatching an engineer onsite.
In the case that we cannot access your system remotely, we take all necessary steps to fix the problem, including dispatching a technician to your location to remediate the problem onsite. We guarantee your problem will get solved quickly and with as little disruption to your business as possible.
We will continue to manage your IT needs as your business grows and technology needs evolve.