We understand that you don’t have the time or the expertise to deal with overwhelming issues such as maintaining an IT staff, installing servers, monitoring your network, and fending off security threats.
ACE IT Solutions delivers customized service agreements to suit the specific needs of your business. Our comprehensive managed services plans offer the peace of mind of knowing that your network is being monitored 24×7, that issues will be identified and remediated before they become major problems, and that we are there for you anytime problems may arise, no matter how big or small.
As your IT partner, you have access to our full range of services and capabilities, which includes comprehensive support, proactive maintenance, and the security of knowing your systems are secure, stable, backed-up, and running at peak performance.
24×7 unlimited access to our Help Desk
We understand the stress and productivity-loss associated with downtime and we make every effort to remediate problems as efficiently as possible.
Remote monitoring of your servers/network 24×7 to detect, diagnose, and prevent minor issues from becoming major interruptions
We will continually monitor your network to ensure all critical functions are working properly. In the event we discover an issue, we will take immediate steps to mitigate the problem and minimize downtime.
Emergency on-site support in the event of a network failure
When an issue cannot be fixed remotely, we will dispatch a technician to your location to address the issue. We will make every effort to restore your system to a workable condition, reducing downtime stress and maximizing productivity with as little disruption as possible.
Vendor management and assistance with the vendor selection process as it relates to your IT infrastructure
Email security and virus protection to protect your servers from counterproductive mail-borne viruses and cyber attacks
We undertake all necessary steps to ensure your network is not exposed to vulnerabilities.
Management of all licenses and warranties
We ensure they are kept up to date, saving your business administrative costs.
Regular, scheduled, proactive maintenance on your server/network infrastructure
- Confirming that your network is operating efficiently as possible and that all your data is secure in the event of an emergency.
- Performing desktop and server patch management, disk defragmentation, and temporary file deletion.
- Forecasting failures before they occur, such as a critical server running low on hard drive space.
- Confirming that your backup systems are working properly.
Access to a Virtual CIO/CTO for strategic planning purposes
Our experts will:
- Assess your infrastructure to maximize efficiency
- Provide guidance on IT organizational, operational, logistical and cost challenges
- Recommend ways your business can use technology as a competitive business advantage
- Help you scale technology to grow with your business