We are sensitive to the stress and productivity losses associated with network downtime and take pride in our ability to mitigate issues with as little interruption to your business as possible.
You can rely on us to immediately address issues and decide on the most effective way to remediate the problem. In many cases, we are able to diagnose and solve issues remotely, saving the delay, inconvenience, and costs associated with dispatching an engineer onsite. When we handle a problem remotely, our technicians make use of innovative technical tools to gain access into your network. This process saves time and money, and provides quick relief because we know how stressful technical issues can be.
In the case that we cannot access your system remotely, we take all necessary steps to fix the problem as efficiently as possible, including dispatching a technician to your location to remediate the problem onsite.
ACE IT Solutions allows clients to select the level of Help Desk support they prefer based on their business’ budget and unique needs.
- 24x7 unlimited access to our Help Desk based on a contract customized specifically for your business.
- As needed support during business hours. Call our Help Desk and we will make every effort to identify and remediate issues on an as-needed, pay-per-use basis.